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What is the Welfare Benefit Service? 

Bath Mind are part of a joint project with Citizens Advice Bath & NE Somerset, advising clients on complex benefit problems. Our clients are advised by our own caseworker. 

  • Identify what benefits they can claim 
  • Maximise income via better off calculations 
  • Fill in benefit forms 
  • Challenge decisions 
  • Negotiate with DWP, including Job Centre 
  • Appeal decisions

Unfortunately, due to the high demand for our service and the complex nature of the work, our caseworker does not take outside referrals. All referrals are taken by Citizens Advice. If you need help with your benefits, please contact Citizens Advice directly. Tel: 0808 278 7897


success rate, higher than national average of 66%.


was obtained for clients from November 2022 to December 2023*

*The total obtained for people we helped throughout this period was made up of £210,147 of Backdated Awards (money owed which DWP wouldn’t have paid out had they not been challenged) plus £814,617 of Time Limited ongoing payments (ongoing awards made following our intervention, from help with applications to completing the appeals process).

I was on the verge of giving up before you got involved. I can’t believe the difference you made. Thank you.

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