What is the Welfare Benefit Service? 

Bath Mind are part of a joint project with Citizens Advice BANES, advising individual on complex benefit problems. People are advised by our own caseworker, who can support you to:

  • Identify what benefits they can claim 
  • Maximise income via better off calculations 
  • Fill in benefit forms 
  • Challenge decisions 
  • Negotiate with DWP, including Job Centre 
  • Appeal decisions

All referrals are taken by Citizens Advice. Unfortunately, due to the high demand for our service and the complex nature of the work, our caseworker does not take outside referrals.

If you need help with your benefits, please contact Citizens Advice direct:
Online: www.citizensadvicebanes.org.uk
Tel: 0808 278 7897

Achievements:

  • 95% success rate, higher than national average of 66%
  • £1,024,760 was obtained for clients from Nov 2022 to Dec 2023

The total obtained for individuals helped between this period was made up of:

  • £210,147 of Backdated Awards. This is money owed which DWP wouldn’t have paid out had they not been challenged
  • £814,617 of Time Limited ongoing payments. These are ongoing awards made following our intervention, from help with applications to completing the appeals process

I was on the verge of giving up before you got involved. I can’t believe the difference you made. Thank you.